Member Relationship Manager

x

Position Overview

The person should possess leadership qualities with integrity and commitment to customer satisfaction. The person should have the ability to communicate clearly and professionally (both verbal and written) with the clients. The person should also have the experience to effectively deal with difficult customer/guest complaints. The person should have strong analytical and decision-making skills with strong work ethics and a team player mentality.

The person would assist DOSM in conceptualising and implementing various promotion and BTL activities amongst the corporate, housing complex and other high footfall areas. The person would also be accountable for the implementation of Sales SOP, Sales Strategy and Customer Engagement Plan.

Job Responsibilities

1. Ability to direct, guide, train, develop and lead a professionally managed team comprising of at least five sales personnel
2. The person should possess strong work ethics to achieve the individual and team target through proper distribution & monitoring of job responsibilities and successful teamwork
3. Should be adept in business communication (both verbal and written) to effectively develop and implement professional pitch (with the team members) while interacting with the clients thereby earning a positive recognition (image) for the brand
4. Should possess a strong analytical skill to negotiate effectively and strike a balance between business objective and customer benefits in decision making
5. Assist DOSM with strategic inputs for formulating, developing and implementation of new ideas in the area of customer acquisition, relationship management, sales promotion
6. Should be able to manage a large database with proper segmentation, targeting and accurate updating of data
7. The person would assist DOSM for implementation and monitoring of the Sales Strategy, Sales SOP and Customer Engagement Processes
8. Responsible for compiling and generating periodic reports and MIS
9. Assist DOSM to come up with new outbound sales/promotion ideas and successfully implement BTL activities
10. Ability to manage customer grievance and complaints within the approved timelines successfully thereby ensuring a high level of customer satisfaction to pave the way for building an endearing relationship

Accountabilities

1. Meet assigned individual and team targets for sales and strategic objectives
2. Accountable for the implementation of Sales Strategy (Customer Acquisition Plan), Sales SOP (Booking Confirmation Process) and CRM (Customer Engagement Process)
3. Responsible to deal with Corporate Clients (MICE) & Individual Clients (Corporate Leisure) to meet the sales budget and also managing a high level of customer relationship
4. Ensure revenue collection within the stipulated credit period
5. Implement and monitor daily, weekly, monthly quarterly reports

Experience

1. 3-5 years of relevant experience

Compensation

1. Competitive with performance linked incentives.

Location: Kolkata

Apply Now

Assistant Member Relationship Manager

x

Position Overview

The person should possess leadership qualities with integrity and commitment to customer satisfaction. The person should have the ability to communicate clearly and professionally (both verbal and written) with the clients. The person should also have the experience to effectively deal with difficult customer/guest complaints. The person should have strong analytical and decision-making skills with strong work ethics and a team player mentality.

The person would assist DOSM in conceptualising and implementing various promotion and BTL activities amongst the corporate, housing complex and other high footfall areas. The person would also be accountable for the implementation of Sales SOP, Sales Strategy and Customer Engagement Plan.

Job Responsibilities

1. Ability to direct, guide, train, develop and lead a professionally managed team comprising of at least three sales personnel
2. The person should possess strong work ethics to achieve the individual and team target through proper distribution & monitoring of job responsibilities and successful teamwork
3. Should be adept in business communication (both verbal and written) to effectively develop and implement professional pitch (with the team members) while interacting with the clients thereby earning a positive recognition (image) for the brand
4. Should possess a strong analytical skill to negotiate effectively and strike a balance between business objective and customer benefits in decision making
5. Assist DOSM / Sales Manager with strategic inputs for formulating, developing and implementation of new ideas in the area of customer acquisition, relationship management, sales promotion
6. Should be able to manage a large database with proper segmentation, targeting and accurate updating of data
7. The person would assist DOSM / Sales Manager for implementation and monitoring of the Sales Strategy, Sales SOP and Customer Engagement Processes
8. Responsible for compiling and generating periodic reports and MIS
9. Assist DOSM / Sales Manager to come up with new outbound sales/promotion ideas and successfully implement BTL activities
10. Ability to manage customer grievance and complaints within the approved timelines successfully thereby ensuring a high level of customer satisfaction to pave the way for building an endearing relationship

Accountabilities

1. Meet assigned individual and team targets for sales and strategic objectives
2. Accountable for the implementation of Sales Strategy (Customer Acquisition Plan), Sales SOP (Booking Confirmation Process) and CRM (Customer Engagement Process)
3. Responsible to deal with Corporate Clients (MICE) & Individual Clients (Corporate Leisure) to meet the sales budget and also managing a high level of customer relationship
4. Ensure revenue collection within the stipulated credit period
5. Implement and monitor daily, weekly, monthly quarterly reports

Experience

1. 3 years and above

Compensation

1. Competitive with performance linked incentives.

Location: Kolkata

Apply Now

Member Relationship Executive

x

Position Overview

In-house sales associate whose primary responsibilities will include making effective outbound calls to the database which will help to generate queries for their conversion. They have to ensure that accurate booking information is ascertained and communicated to the resort. They will also handle incoming queries, initiate email/SMS campaigns and manage/update the existing database.

Job Responsibilities

1. Call database to generate sales
2. Receive inbound calls and successfully convert them into sales
3. Educate customers on Holiday Planning & Plan Ahead (destination, facilities, amenities and features)
4. Effectively communicate with prospective customers in line with the Sales Strategy (Customer Acquisition Plan) and ensure all customers receive a consistently high standard of service throughout the booking process as per the Sales SOP (Booking Confirmation Process)
5. Provide intuitive services with a customer-centric approach to maintain a high level of Relationship Management (Customer Engagement Process) to deliver value proposition leading to member gratification thereby building an endearing relationship
6. Redress customer grievance to restore customer confidence
7. Maintain accurate customer database with proper segmentation for effective communication
8. Consistently and effectively disseminate information to prospective customers on various offers/promotions
9. Contribute to team effort and work on special projects like Customer Surveys, dipsticks, etc
10. Responsible for compiling and generating reports

Accountabilities

1. Successfully make Productive Calls, Sales Visit / Product Presentation and Query Generation by adherence to Sales Operation
2. Meet assigned individual targets for sales and strategic objectives
3. Ensure revenue collection within the stipulated credit period, if any
4. Redress customer complaints with turn-around-time (TAT) of two working days
5. Ensure 100% compliance of Customer Engagement Process, Customer Acquisition Plan & Booking Confirmation Process

Experience

1. 1-2 years

Compensation

1. Competitive with performance linked incentives.

Location: Kolkata

Apply Now

Corporate Relationship Manager

x

Position Overview

The person should possess leadership qualities with integrity and commitment to customer satisfaction. The person should have the ability to communicate clearly and professionally (both verbal and written) with the clients. The person should also have the experience to effectively deal with difficult customer/guest complaints. The person should have strong analytical and decision-making skills with strong work ethics and a team player mentality.

The person would assist DOSM in conceptualising and implementing various promotion and BTL activities amongst the corporate, housing complex and other high footfall areas. The person would also be accountable for the implementation of Sales SOP, Sales Strategy and Customer Engagement Plan.

Job Responsibilities

1. Ability to direct, guide, train, develop and lead a professionally managed team comprising of at least five sales personnel
2. The person should possess strong work ethics to achieve the individual and team target through proper distribution & monitoring of job responsibilities and successful teamwork
3. Should be adept in business communication (both verbal and written) to effectively develop and implement professional pitch (with the team members) while interacting with the clients thereby earning a positive recognition (image) for the brand
4. Should possess a strong analytical skill to negotiate effectively and strike a balance between business objective and customer benefits in decision making
5. Assist DOSM with strategic inputs for formulating, developing and implementation of new ideas in the area of customer acquisition, relationship management, sales promotion
6. Should be able to manage a large database with proper segmentation, targeting and accurate updating of data
7. The person would assist DOSM for implementation and monitoring of the Sales Strategy, Sales SOP and Customer Engagement Processes
8. Responsible for compiling and generating periodic reports and MIS
9. Assist DOSM to come up with new outbound sales/promotion ideas and successfully implement BTL activities
10. Ability to manage customer grievance and complaints within the approved timelines successfully thereby ensuring a high level of customer satisfaction to pave the way for building an endearing relationship

Accountabilities

1. Meet assigned individual and team targets for sales and strategic objectives
2. Accountable for the implementation of Sales Strategy (Customer Acquisition Plan), Sales SOP (Booking Confirmation Process) and CRM (Customer Engagement Process)
3. Responsible to deal with Corporate Clients (MICE) & Individual Clients (Corporate Leisure) to meet the sales budget and also managing a high level of customer relationship
4. Ensure revenue collection within the stipulated credit period
5. Implement and monitor daily, weekly, monthly quarterly reports

Experience

1. 5 years of relevant experience

Compensation

1. Competitive with performance linked incentives.

Location: Kolkata

Apply Now

Assistant Corporate Relationship Manager

x

Position Overview

The person should possess leadership qualities with integrity and commitment to customer satisfaction. The person should have the ability to communicate clearly and professionally (both verbal and written) with the clients. The person should also have the experience to effectively deal with difficult customer/guest complaints. The person should have strong analytical and decision-making skills with strong work ethics and a team player mentality.

The person would assist DOSM in conceptualising and implementing various promotion and BTL activities amongst the corporate, housing complex and other high footfall areas. The person would also be accountable for the implementation of Sales SOP, Sales Strategy and Customer Engagement Plan.

Job Responsibilities

1. Ability to direct, guide, train, develop and lead a professionally managed team comprising of at least three sales personnel
2. The person should possess strong work ethics to achieve the individual and team target through proper distribution & monitoring of job responsibilities and successful teamwork
3. Should be adept in business communication (both verbal and written) to effectively develop and implement professional pitch (with the team members) while interacting with the clients thereby earning a positive recognition (image) for the brand
4. Should possess a strong analytical skill to negotiate effectively and strike a balance between business objective and customer benefits in decision making
5. Assist DOSM / Sales Manager with strategic inputs for formulating, developing and implementation of new ideas in the area of customer acquisition, relationship management, sales promotion
6. Should be able to manage a large database with proper segmentation, targeting and accurate updating of data
7. The person would assist DOSM / Sales Manager for implementation and monitoring of the Sales Strategy, Sales SOP and Customer Engagement Processes
8. Responsible for compiling and generating periodic reports and MIS
9. Assist DOSM / Sales Manager to come up with new outbound sales/promotion ideas and successfully implement BTL activities
10. Ability to manage customer grievance and complaints within the approved timelines successfully thereby ensuring a high level of customer satisfaction to pave the way for building an endearing relationship

Accountabilities

1. Meet assigned individual and team targets for sales and strategic objectives
2. Accountable for the implementation of Sales Strategy (Customer Acquisition Plan), Sales SOP (Booking Confirmation Process) and CRM (Customer Engagement Process)
3. Responsible to deal with Corporate Clients (MICE) & Individual Clients (Corporate Leisure) to meet the sales budget and also managing a high level of customer relationship
4. Ensure revenue collection within the stipulated credit period
5. Implement and monitor daily, weekly, monthly quarterly reports

Experience

1. 3-5 years of relevant experience

Compensation

1. Competitive with performance linked incentives.

Location: Kolkata

Apply Now

Corporate Relationship Executive

x

Position Overview

Outbound sales associate having the ability to effectively deal with people. His primary responsibility would be Market Coverage with a focus on Sales. The incumbent would be required to make outbound calls to a select database to set up appointments for Sales Visit / Product Presentation and using strong and professional pitch will generate leads/prospects for their subsequent conversions. The person would also be responsible for conducting BTL activities amongst the corporate, housing complex and other high footfall areas.

Adequate care must be taken by the Executive while preparing the Query Form, BEF Form, Offer Letter, Agreement and Function Prospectus concerning the accurate requirements of the corporate which in turn must be communicated to the Member Relation Executive within proper timelines.

Job Responsibilities

1. Generate queries from existing / new database
2. Set up an appointment with prospects for Sales Visit / Product Presentation.
3. Use strong and professional pitch to market the concept of Plan Ahead (destination, facilities, amenities and features) for their various corporate programmes (meeting, incentive, conference, events)
4. Effectively communicate with prospective customers in line with the Sales Strategy (Customer Acquisition Plan) and ensure all prospects receive a consistently high standard of service throughout the booking process as per the Sales SOP (Booking Confirmation Process)
5. Provide intuitive services with a customer-centric approach to maintain a high level of Relationship Management (Customer Engagement Process) to deliver value proposition leading to member gratification thereby building an endearing relationship
6. Redress customer grievance to restore customer confidence
7. Maintain accurate customer database with proper segmentation for effective communication
8. Consistently and effectively disseminate information to prospective customers on various offers/promotions
9. Contribute to team effort and work on special projects like Customer Surveys, dipsticks, etc
10. Responsible for compiling and generating reports

Accountabilities

1. Successfully make Productive Calls, Sales Visit / Product Presentation and Query Generation by adherence to Sales Operation
2. Meet assigned individual targets for sales and strategic objectives
3. Ensure revenue collection within the stipulated credit period, if any
4. Redress customer complaints with turn-around-time (TAT) of two working days
5. Ensure 100% compliance of Customer Engagement Process, Customer Acquisition Plan & Booking Confirmation Process

Experience

1. 3 years and above

Compensation

1. Competitive with performance linked incentives.

Location: Kolkata

Apply Now

Member Relationship Trainee

x

Position Overview

In-house sales associate whose primary responsibilities will include making effective outbound calls to a database which will help to generate queries for their conversion. They have to ensure that accurate booking information is ascertained and communicated to the resort. They will also handle incoming queries and manage/update the existing database

Job Responsibilities

1. Call database to generate queries and their subsequent conversion into sales
2. Receive inbound calls and forward them to the Sales Manager
3. Educate customers on Plan Ahead (destination, facilities, amenities and features)
4. Effectively communicate with prospective customers in line with the Sales Strategy (Customer Acquisition Plan) and ensure all customers receive a consistently high standard of service throughout the booking process as per the Sales SOP (Booking Confirmation Process)
5. Provide intuitive services with a customer-centric approach to maintain a high level of Relationship Management (Customer Engagement Process) to deliver value proposition leading to member gratification thereby building an endearing relationship
6. Escalate customer grievance and ensure a speedy resolution to restore customer confidence
7. Maintain accurate customer database with proper segmentation for effective communication
8. Consistently and effectively disseminate information to prospective customers on various offers/promotions
9. Contribute to team effort and work on special projects like Customer Surveys, dipsticks, etc
10. Responsible for compiling and generating reports

Accountabilities

1. Successfully make Productive Calls, Sales Visit / Product Presentation and Query Generation by adherence to Sales Operation
2. Meet assigned individual targets for sales and strategic objectives
3. Ensure revenue collection within the stipulated credit period, if any
4. Escalate customer complaints and ensure speedy resolution with turn-around-time (TAT) of two working days
5. Ensure 100% compliance of Customer Engagement Process, Customer Acquisition Plan & Booking Confirmation Process

Experience

1. 6 months - 1 year
2. Freshers with the orientation towards growth are welcome

Compensation

1. Competitive with performance linked incentives.

Location: Kolkata

Apply Now

Corporate Relationship Trainee

x

Position Overview

In-house sales associate whose primary responsibilities will include making effective outbound calls to a database which will help to generate queries for their conversion. They have to ensure that accurate booking information is ascertained and communicated to the resort. They will also handle incoming queries and manage/update the existing database

Job Responsibilities

1. Call database to generate queries and their subsequent conversion into sales
2. Receive inbound calls and forward them to the Sales Manager
3. Educate customers on Plan Ahead (destination, facilities, amenities and features)
4. Effectively communicate with prospective customers in line with the Sales Strategy (Customer Acquisition Plan) and ensure all customers receive a consistently high standard of service throughout the booking process as per the Sales SOP (Booking Confirmation Process)
5. Provide intuitive services with a customer-centric approach to maintain a high level of Relationship Management (Customer Engagement Process) to deliver value proposition leading to member gratification thereby building an endearing relationship
6. Escalate customer grievance and ensure a speedy resolution to restore customer confidence
7. Maintain accurate customer database with proper segmentation for effective communication
8. Consistently and effectively disseminate information to prospective customers on various offers/promotions
9. Contribute to team effort and work on special projects like Customer Surveys, dipsticks, etc
10. Responsible for compiling and generating reports

Accountabilities

1. Successfully make Productive Calls, Sales Visit / Product Presentation and Query Generation by adherence to Sales Operation
2. Meet assigned individual targets for sales and strategic objectives
3. Ensure revenue collection within the stipulated credit period, if any
4. Escalate customer complaints and ensure speedy resolution with turn-around-time (TAT) of two working days
5. Ensure 100% compliance of Customer Engagement Process, Customer Acquisition Plan & Booking Confirmation Process

Experience

1. 6 months - 1 year
2. Freshers with the orientation towards growth are welcome

Compensation

1. Competitive with performance linked incentives.

Location: Kolkata

Apply Now

Marketing Manager

x

Position Overview

The person should possess leadership qualities with integrity, commitment and strong marketing acumen. The person should possess the ability to plan, create, implementation and management of marketing and sales campaigns. The person should have the ability to communicate clearly and professionally (both verbal and written). The person should also have the experience to effectively deal with vendors and third parties. The person should have strong analytical and decision-making skills with strong work ethics and a team player mentality.

The person would assist DOSM / Sales Manager in conceptualising and implementing various promotion and BTL activities amongst the corporate, housing complex and other high footfall areas. The person would also be accountable for the implementation of Sales SOP, Sales Strategy and Customer Engagement Plan.

Job Responsibilities

1. Ability to direct, guide, train, develop and lead a professionally managed team
2. The person should possess strong work ethics to achieve the individual and team target through proper distribution & monitoring of job responsibilities and successful teamwork
3. Should possess a strong analytical skill to negotiate effectively and strike a balance between business objective and customer benefits in decision making
4. Responsible for the development, implementation and management of key marketing and sales deliverables including but not limited to:
   • Marketing and sales plans including budgets and timelines
   • Advertising campaigns, promotional events, referral programs and social media
   • Marketing collateral and tools including brochures, website, stationery and signage
   • Conduct ongoing competitive analysis
   • Make actionable recommendations to enhance marketing and sales programs
5. Manage third-party vendors required to create and implement marketing and sales deliverables
6. Partner with sales teams to implement and monitor the success of marketing and sales campaigns
7. Assist DOSM with strategic inputs for formulating, developing and implementation of new ideas in the area of customer acquisition, customer retention, and sales promotion
8. Assist DOSM to come up with sales promotion ideas and successfully implement BTL activities
9. The person would assist DOSM for implementation and monitoring of the Sales Strategy, Sales SOP and Customer Engagement Process
10. Responsible for compiling and generating periodic reports and MIS

Accountabilities

1. Meet assigned individual and team targets and strategic objectives
2. Accountable for the implementation of Marketing & Sales Plan
3. Implement and monitor weekly, monthly and quarterly reports
4. Create and manage marketing and sales campaigns
5. Provide sales support and market feedback with the Sales Team

Experience

1. 5 years and above

Compensation

1. Competitive with performance linked incentives.

Location: Kolkata

Apply Now